What is the status of my book/computer/hotspot request?

Popular items may have a waitlist but many requests only take a few days to fulfill.


Answer

To look up the status of your library request, login to your CCSF Library Account with your RAM ID. Then, click on the "Requests" tab.

  • If your request is "On Hold Shelf until xx/xx/xxxx," you should have received a notice to pick up your item in your CCSFmail account.
    • A confirmation message is emailed to your CCSFmail account when items are ready.
  • If your request is "In Process," your request is not ready yet.
    • Once your request has been processed, you will receive a message to your CCSFmail account when items are ready.
  • If your request is "In Process. Place in queue is: X," there are several people in line for this item, and your place in line is the number. 
    • Once it is your turn and your request has been processed, you will receive a message to your CCSFmail account when items are ready.

See the screenshot of the interface below to see how this information will appear on your account page:

Screenshot of library account requests tab with status of requests

  • Last Updated Aug 23, 2024
  • Views 75
  • Answered By Yoko Prentice

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