Why won’t it let me access the videos in the online library workshops?
Answer
There may be issues accessing videos in the workshops if you are not using one of the Canvas supported browsers. Be sure to use one of the supported browsers that work best with Canvas.
If you've confirmed that you're using a supported browser version, you can click the alternative, direct link to view the video. This direct link can be found on any Canvas library workshop webpage where the video is embedded.
Occasionally, embedded video content has issues that resolve after a short time. If the issue is not with browser/device compatibility, it may be a problem on the video provider's end and you can chat with us and let us know -- be sure to include the link in your chat that goes to the Canvas page where the video error is occurring.